Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at peachesandbluebonnetbows@gmail.com. Please note that returns will need to be sent to the following address: 35 Woods Drive Dahlonega, GA 30533.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at peachesandbluebonnetbows@gmail.com.

Missing, Damaged & Order Issues Policy

We take great care in packing every order and want you to love your purchase!Please inspect your order immediately upon delivery. Any missing items, damaged items, or packing errors must be reported within 5 days of the package being marked as delivered.To report an issue, please email us with:

-Your order number
-Photos of all items received
-Photos of the packing slip
-A description of the issue

After the 5-day window has passed, we are unable to replace, refund, or credit missing or damaged items. This policy is in place because we cannot verify claims made after orders have been in the customer’s possession for an extended period.Each order is packed using a packing checklist. Items are individually checked off as they are packed, and inventory is reconciled against sales to help ensure every order is accurate before it leaves our shop.If your package appears to have been damaged during shipping, please contact us within the 5-day reporting period so we can assist you with the next steps.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Customized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at peachesandbluebonnetbows@gmail.com.